Customer promise

Refund & Satisfaction Policy

Effective September 6, 2026
Our commitment: If you are not satisfied with any purchase on ChineseNameCraft — for any reason — email us within 30 days and we will refund you in full. No forms, no hoops, no questions asked.

What we sell

ChineseNameCraft sells the following digital products, all delivered instantly after payment:

  • Premium Personal Report — a multi-page PDF analysis of your Chinese name ($6.99)
  • Seal Studio Files — downloadable PNG/SVG seal artwork ($2.99)
  • VIP Pass — 30-day access to all 12 classical naming methods ($14.99)
  • Business Name Report — Chinese brand naming analysis ($29.99 / $99.99)
  • Pet Premium Report — lucky name analysis for pets ($4.99)

When you can ask for a refund

Within 30 days of purchase, you can request a full refund if:

  • The product did not deliver as described
  • You experienced a technical error that prevented delivery
  • You simply changed your mind — this is fine, no explanation needed
  • The AI-generated content did not meet your expectations
  • You were double-charged or had a payment error

We trust you. We do not require screenshots, proof, or explanations.

How to request a refund

  1. Email levantuann002@gmail.com with subject line "Refund request"
  2. Include your PayPal transaction ID or the email address you paid with
  3. We will process your refund within 1 business day (usually within a few hours)
  4. PayPal typically returns funds to your account within 3–5 business days

That's it. No back-and-forth, no waiting weeks.

Tell us what went wrong

While we never require an explanation, we genuinely want to improve. If something disappointed you — the AI quality, the cultural depth, a missing feature — a one-line note helps us fix it for the next person. We read every email personally.

What happens to your access

After a refund, your VIP Pass or premium access is deactivated. Downloaded files (PDFs, seal images) remain yours to keep — we do not claw back digital files that have already been delivered.

Disputes

If you open a PayPal dispute, please email us first — we resolve refund requests faster than the PayPal dispute timeline and will not contest a refund request made in good faith.

Contact

Email: levantuann002@gmail.com
Response time: Within 24 hours (usually much faster)
Languages: English and Chinese (中文)

✦

We built ChineseNameCraft to give foreigners something real — not a machine translation, but a name with cultural weight. If we fell short of that, we want to make it right.